What Will Your Australia Airport Assistance Greeter Do and Not Do?
Your flight is booked and your Australia Airport Meet and Greet Service has been confirmed. You may be wondering what your Australia Airport Assistance greeter will do, and what may be beyond their remit. Here’s a quick guide to the most common questions:
Can my Greeter help with local language issues?
Our greeters are local personnel and are multi-lingual. They will be on hand throughout check-in, security, immigration and customs to assist with any language difficulties, if required.
Will my Greeter meet my car?
Part of our Meet and Assist Service is to arrange seamless airport services from the moment you arrive. If you are arriving or departing by car we will communicate with your driver and be in place to escort you into the airport, or deliver you right to your waiting car without delay.
Can I bypass Australia’s border controls with a Greeter?
No. Australian Border Control requires that every traveller must go through standard security, quarantine and immigration procedures. But your greeter is able to use Fast Track priority lanes to minimise delays.
Can my Greeter assist me onto and off the airplane?
Our Meet and Assist Services begin and end at the airbridge, or on the tarmac if a transit bus is used. Although our greeters have security clearance within the airport, they are not authorised to board the aircraft.
What does my Greeter do at immigration, customs and quarantine control?
Your greeter will fast track the border control within the airport. This may include lanes normally reserved for airline crew, visiting diplomats or locals. Each airport has its own specific regulations. Our flexible Fast Track Services take advantage of every possible avenue to get you through the required checks in the fastest possible time.
Will my Greeter carry my luggage?
Our professional greeters are there to smooth the way through the airport, and they are not porters. However, if you require assistance luggage, your greeter will retrieve, load and push one trolley of bags.
Can my Greeter get me into a VIP Lounge?
If you are a frequent flier, or are flying Business or First Class, you may have automatic use of a VIP airport lounge. Your greeter will accompany you to your lounge and help get you settled for your wait. However, our Meet and Assist Service does not include a VIP Airport Lounge Service unless it is separately booked and paid for.
Will my Greeter accompany me to my hotel?
Our Meet and Assist Services apply throughout your time in the airport. Your greeter will accompany you safely to your private car or ongoing transportation but their services end at the kerbside.
